/  ECCT   /  Latest News   /  Announcements   /  Taiwan launches new 1990 hotline service for foreign nationals

Taiwan launches new 1990 hotline service for foreign nationals

TAIPEI (Taiwan News) — The Ministry of the Interior (MOI) launched a new hotline for foreigners in Taiwan on Wednesday (March 2) that will offer services in seven languages.

The original number of the hotline, 0800-024-111, was established in 2005 and has provided information spanning a wide range of subjects, from immigration regulations, interpretation, and social welfare to health and tax laws. Over 600,000 inquiries have been made to date, per the MOI.

To make the service more user-friendly and the number easier to remember, the “1990” was adopted and became active Tuesday (March 1). The old number will still be available until June 30.

According to MOI, the 1990 service comes in seven languages. Mandarin, English, and Japanese services run around the clock, while Vietnamese, Indonesian, Thai, and Cambodian inquiries are available 9 a.m. to 5 p.m. from Monday to Friday but not on national holidays.

The hotline can be also be used when involving a third party. One alien resident sought interpretation help from the hotline during a dental appointment, an example of how the government has strived to provide a pleasant living environment for those who now call Taiwan home, the ministry noted.